Frequently asked questions

Where does Elvona ship from?

All orders ship from our showroom at Unit 7 Southgate, Morecambe LA3 3PB, United Kingdom.

Do you ship outside the UK?

Not at this time — Elvona currently ships within the United Kingdom only.

How much is delivery?

Delivery is free on every order, anywhere in the UK.

How long does delivery take?

Orders are dispatched within 1–3 business days and typically arrive 2–5 business days later (3–7 for Highlands, Northern Ireland and UK islands).

Can I return an item?

Yes — within 14 days of delivery, in original condition. Refunds are issued to your original payment method within 14 days of receipt.

Are your products genuine?

Yes. Every piece is sourced and curated by our team in Morecambe. We do not dropship and we never resell second-hand goods as new.

How do I contact Elvona?

By email at contact@elvona.shop or by phone at +44 7513 379451. Customer service hours: Monday to Friday: 9:00 AM – 6:00 PM; Saturday: 10:00 AM – 5:00 PM; Sunday: Closed. We respond to your requests within 24 hours during our opening hours.

Who operates elvona.shop?

Elvona (elvona.shop) is operated by ELVON LTD, a company registered in England & Wales under number 14293890, with registered office at 20-22 Wenlock Road, London, England, N1 7GU.

Is checkout secure?

Yes — the entire site is served over HTTPS with SSL encryption, and payments are handled by PCI-DSS compliant providers.