Shipping Policy

Every Elvona order ships from the United Kingdom with free delivery — no minimum spend, no hidden charges. The price shown on the product page is the final price you pay at checkout.

Elvona currently delivers to addresses within the United Kingdom only. We do not offer international shipping at this time.

Covered areas include England, Scotland, Wales and Northern Ireland. Deliveries are made to the address you provide at checkout. The Scottish Highlands, Northern Ireland and the UK Islands are served with a longer transit time of 3–7 business days, as set out below.

Orders are prepared for dispatch within 1–3 business days (Monday to Friday, excluding UK public holidays). Our daily order cut-off is 14:00 (2:00 PM) GMT (Europe/London) — orders placed after this time are treated as received the following business day.

Once your order is on its way, you'll receive an email with your tracking link.

Every UK order has two stages: processing (1–3 business days) and then courier transit — 2–5 business days for UK mainland and 3–7 business days for the Scottish Highlands, Northern Ireland and UK Islands. Orders are dispatched Monday–Friday.

As soon as your parcel leaves us, we'll email you a tracking link so you can follow its journey. You can also enter your order number on our Track Order page at any time.

If the tracking hasn't updated within 24 hours of dispatch, don't worry — it usually reflects once the carrier scans the parcel into their network.

Please double-check your address before completing checkout. If you spot a mistake, email support@elvona.shop as soon as possible with your order number and the correct details.

Occasionally, deliveries can be delayed due to weather, courier issues or public holidays. If your parcel hasn't arrived within the maximum transit time for your destination (5 business days after dispatch for UK mainland, or 7 business days after dispatch for the Highlands, Northern Ireland and Islands), please email support@elvona.shop with your order number and we'll investigate immediately.

We pack every order carefully, but if your parcel arrives damaged, please contact us within 14 days of delivery with photos of the item and the outer packaging.

Returns are always free of charge, whether the item is damaged, defective or simply not right for you. A free prepaid return shipping label is included in the package with every order, so you can post items back at no cost. See our Returns & Refund Policy for full details.