Who we are
Elvona is an independent UK online retailer. Business address: Unit 7 Southgate, Morecambe, LA3 3PB, United Kingdom. Contact: support@elvona.shop.
Legal
Privacy Policy
How Elvona collects, uses and protects your personal data — written in plain English, without the legalese.
Last updated: 5 July 2026
Elvona ("we", "us", "our") respects your privacy and handles your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what we collect, why, and what rights you have.
Information we collect
- Contact details — name, email address, phone number, delivery address
- Order details — items purchased, order number, payment method
- Technical data — IP address, browser type, device information (via cookies)
Good to know
We do not collect or store card details. Card payments are handled directly by Stripe.
Why we collect it
- To process, dispatch and deliver your orders
- To respond to your enquiries and provide customer support
- To comply with our legal, tax and accounting obligations
- To improve our website using aggregate, anonymised analytics
How we use it
Your data is used only for the purposes above. We do not use your personal data for automated decision-making, profiling or unsolicited marketing.
Cookies
We use cookies to keep the site working, remember your preferences and understand (in aggregate) how the site is used. See our Cookie Policy for the full breakdown and how to manage them.
Third parties
We share data only with the service providers that help us run the business, and only to the extent needed. We never sell your personal data.
- Stripe — secure card payment processing
- Delivery couriers — to deliver your parcel
- Email & analytics providers — to communicate with you and improve the site
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct data that's inaccurate or incomplete
- Ask us to delete your data ("right to be forgotten")
- Restrict or object to certain processing
- Request a copy of your data in a portable format
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk
Customer rights
To exercise any of these rights, email support@elvona.shop. We'll respond within 30 days.
Retention
Order records are kept for up to 6 years to meet UK tax and accounting requirements. Support conversations are kept only as long as necessary to help you.
Security
Our website uses 256-bit SSL encryption end-to-end. We follow reasonable administrative, technical and physical safeguards to protect your data.
Contact
For any privacy question or request, email support@elvona.shop or write to us at Unit 7 Southgate, Morecambe, LA3 3PB, United Kingdom.
Frequently asked questions
Do you sell my data?+
No. We never sell your personal data to third parties.
Do you store my card details?+
No. Card details are handled by Stripe and never stored by Elvona.
How do I delete my data?+
Email support@elvona.shop and we'll delete your personal data, subject to any legal record-keeping obligations.
Need help?
If you have any questions regarding this policy, our support team is happy to help.
support@elvona.shop
Phone
+44 1524 234567
Business Address
Unit 7 Southgate, Morecambe, LA3 3PB, United Kingdom
Business hours
Mon–Fri, 9:00–17:00 UK time
- Free UK delivery
- 14-day returns
- Secure SSL checkout
- Trusted suppliers
- Customer support
- Transparent pricing