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Elvona
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Privacy policy

Last updated: 31 May 2026

Elvona (elvona.shop) is operated by ELVON LTD (“we”, “us”, “our”), a company registered in England & Wales under number 14293890 with registered office at 20-22 Wenlock Road, London, England, N1 7GU. We operate the online store at https://elvona.shop and are the data controller of any personal data collected through this website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data we collect

  • Contact and order data: name, delivery address, email, phone number, order contents.
  • Payment data: handled by our PCI-DSS compliant payment partners. We never store full card numbers.
  • Technical data: IP address, browser type, pages visited (via privacy-respecting analytics).

How we use your data

  • To process and deliver your order (legal basis: contract).
  • To send transactional emails about your order (legal basis: contract).
  • To send marketing emails — only if you explicitly opt in (legal basis: consent, which you may withdraw at any time).
  • To comply with UK tax and consumer protection law (legal basis: legal obligation).

Sharing

We share data only with the couriers fulfilling your delivery (e.g. Royal Mail, DPD UK), our payment processor, and our email provider. We never sell your data.

Retention

Order records are retained for 6 years as required by HMRC. Marketing data is retained until you unsubscribe.

Your rights

Under UK GDPR you have the right to access, correct, delete or port your personal data, and to object to processing. To exercise any of these rights, email contact@elvona.shop. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

Cookies

We use strictly necessary cookies to operate the cart and checkout. We do not use third-party advertising cookies.

Contact

ELVON LTD, registered office 20-22 Wenlock Road, London, England, N1 7GU. Store address: Unit 7 Southgate, Morecambe LA3 3PB. Email: contact@elvona.shop · Phone: +44 7513 379451.

Customer service hours: Monday to Friday: 9:00 AM – 6:00 PM · Saturday: 10:00 AM – 5:00 PM · Sunday: Closed. We respond to your requests within 24 hours during our opening hours.